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Posted on March 2, 2013 12:14 am
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Zafer Unal
Zafer Unal
Reps: 957
Returning dreaded phone call to the negative parent calls
First: Try to find out what issue the phone call is regarding.
Second: Gather any information, files, and notes that you can so that you are prepared with the information you need.
Third: Make the phone call when you are relatively stress-free and have time to listen to the parent.
Fourth: Take notes and make verbal comments to indicate that you are listening. Paraphrase and clarify as necessary.
Fifth: If you cannot resolve the issue within fifteen minutes, let the parent know that you will need to do some further investigation and call them back.

If you have difficulties with a perpetually needy or complaining parent, or one who talks for a long time, return a phone call before your next instructional time begins. Let the parent know that it was important for you to return their call but that you have to get to the next class and you only have a few minutes to hear their concerns. This way you will encourage them to keep their issues “short and sweet”. If they do not get it all out during this time, suggest another time to talk (also helps you to get more support or information as necessary).
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Comments posted for this Tip: 4

eRuPeT
eRuPeT
Reps: 103
I have made a phone call so many times to parents right before my planning ends so I can say that my next class will be here shortly. That has saved me so many times. I also always try to reach out to each parent with something positive before the first month of school. Whether it is a note home or phone call I want to make sure that I have given them contact with something good. That way when it is time for the dreaded phone call you have something to talk about. I also am very "matter of fact" when I talk to a parent and just give the facts and do not add any tone to suggest anything.
  Posted on: March 11, 2015 8:21 pm

uPaVuT
uPaVuT
Reps: 102
I like to make phone calls with another teacher in the room. When I make the call, I let the parent know that another teacher is in the room and it is just a policy of mine. I like having the other teacher in the room so they can serve as a witness for anything that was said on either line. It also helps to have the support available after the phone call if needed.
  Posted on: March 13, 2015 2:05 am

aDuZyJ
aDuZyJ
Reps: 99
Thank you for sharing, this will be helpful.
  Posted on: March 3, 2017 11:43 pm

ysyByg
ysyByg
Reps: 200
These are helpful suggestions.
  Posted on: October 15, 2017 10:09 pm

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